Privacy Policy

When you book a stay with us or even just browse around, we collect a few different types of info. Nothing shady - just what we need to make your experience awesome.

• Personal Details: Your name, email address, phone number, and postal address. Basic stuff we need for reservations.
• Payment Info: Credit card details and billing information. Don't worry, we use encrypted systems that meet industry standards.
• Stay Preferences: Room types you like, dietary needs, special requests - anything that helps us tailor your visit.
• Device Data: IP addresses, browser types, and how you navigate our site. Helps us improve the user experience.
• Communication Records: Emails, calls, and messages you send us. We keep these to resolve any issues and improve our service.

We're not in the business of hoarding data for no reason. Here's exactly what we do with your info:

• Process your reservations and handle check-in/check-out smoothly
• Send you booking confirmations, updates, and important notices about your stay
• Customize your experience based on your preferences (like remembering you prefer the tower suites)
• Handle payments securely and generate invoices
• Respond to your questions and provide customer support
• Send promotional offers and updates if you've opted in (you can opt out anytime)
• Analyze trends to improve our services and website functionality
• Comply with legal obligations and protect against fraud

Security isn't just about the medieval walls of our citadel - we take digital protection seriously too.

We've implemented industry-standard security measures including SSL encryption for all data transmission, secure servers with regular backups, restricted access to personal information (only authorized staff can view it), and regular security audits to identify potential vulnerabilities.

That said, no system is 100% foolproof. While we do everything we can to protect your data, we can't guarantee absolute security. If you notice anything suspicious with your account, let us know right away.

Yeah, we use cookies - but not the chocolate chip kind (though we serve those at breakfast).

Essential Cookies: These keep the site functioning properly. Things like remembering what's in your booking cart or keeping you logged in.

Analytics Cookies: Help us understand how visitors use our site so we can make improvements. We use tools like Google Analytics for this.

Marketing Cookies: Track your browsing to show you relevant ads elsewhere online. You can disable these through your browser settings if they bug you.

Most browsers let you control cookies through their settings. Just keep in mind that blocking all cookies might affect how well the site works for you.

We're not selling your data to random companies. Promise. But there are a few situations where we need to share info:

• Service Providers: Payment processors, email services, and booking platforms that help us run the hotel. They're contractually obligated to keep your data safe.
• Legal Requirements: If we're legally required to disclose info (like court orders or government requests), we'll comply.
• Business Transfers: If Grimvex Citadel is sold or merged with another company, your data would be transferred as part of that deal.
• With Your Consent: Any other sharing will only happen if you give us explicit permission.

We never share your personal info with third-party advertisers without your consent.

Your data is yours, and you've got rights when it comes to how we handle it. Here's what you can do:

• Access: Request a copy of all the personal data we have on you.
• Correction: Ask us to fix any incorrect or outdated information.
• Deletion: Request that we delete your data (though we might need to keep some for legal reasons).
• Opt-Out: Unsubscribe from marketing emails anytime using the link at the bottom of our messages.
• Data Portability: Get your data in a format you can transfer to another service.
• Object to Processing: Tell us to stop using your data for certain purposes.

To exercise any of these rights, just shoot us an email at reservations@grimvexcitadel.info or give us a call at (604) 555-8847.

We don't keep your info forever. Here's our general approach:

Booking and payment records are kept for 7 years to comply with Canadian tax and accounting regulations. Guest preference data stays on file as long as you're an active customer (we consider you active if you've stayed or inquired within the past 3 years). Marketing consent records are maintained until you opt out. After that, we'll remove you from our lists within 30 days.

Once data's no longer needed, we securely delete or anonymize it so it can't be traced back to you.

Our website and services aren't designed for anyone under 18. We don't knowingly collect personal information from minors.

If you're booking for a family with kids, that's totally fine - we just need the parent or guardian's info. If we discover we've accidentally collected data from someone under 18 without parental consent, we'll delete it as soon as possible.

We're based in Canada, but some of our service providers operate in other countries. This means your data might be processed outside of Canada.

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to Canadian privacy standards. By using our services, you're acknowledging that your data might be transferred to and processed in other countries.

Privacy laws evolve, and so do we. We might update this policy from time to time to reflect changes in our practices or legal requirements.

When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top of this page. For major changes, we might also send you an email if we have your contact info.

We'd recommend checking back occasionally to stay informed about how we're protecting your data.

Got questions, concerns, or requests about your privacy? We're here to help.

Email: reservations@grimvexcitadel.info

Phone: (604) 555-8847

Mail: Grimvex Citadel
1247 Castle Boulevard
Vancouver, BC V6B 2K9
Canada

We'll respond to all privacy-related inquiries within 30 days. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.